We attended: Strategic Risk Management Forum - Aged Care / Community Care Sector


On the 2nd of July I attended a forum held in Melbourne that was hosted by the VMIA (Victorian Managed Insurance Authority) on the topic of Strategic Risk Management in the Aged Care and Community Care sector.

The event was the first of its kind in Melbourne, with the purpose of getting professionals in this sector together to discuss common challenges. Based on the limited free seats, the event was a success and I feel that everyone, including myself, got something out of it.

After a short introduction on what strategic planning is and how it should be done by Dr. Richard Shrapnel, the forum opened up to everyone around the room to discuss the organisation and sector they were from and what their biggest challenges were.

There were some common themes that became apparent very quickly such as:

  • a disconnect between management and the frontline
  • complex regulations and administrative requirements [1]
  • high staff turnover [2]
  • risks relating to a mobile workforce
  • constantly fluctuating budgets
  • a lack of definition for how performance is to be measured against strategies.

As I listened and absorbed what was being said, it became more and more apparent to me that while the NFP (not for profit) sector was indeed dealing with some very unique challenges, they were also dealing with challenges that are faced by their private sector counterparts.

While we only scratched the surface of all of these topics, given what I’ve seen in the private sector and how they are dealing with some of these common challenges, I would say that strategic eLearning has a part to play in helping address many of these topics. For example, in-depth induction courses and skills-based training could be deployed quickly to staff spread out across the country.

The other thing that became very apparent during the forum was that while these were common challenges to many, if not all, of the organisations represented at the event, they were being individually addressed by each organisation. Each organisation was working almost in isolation trying to address these challenges. I feel that events such as this will help these organisations more effectively address those challenges through industry and peer collaboration. There certainly was an energy in the room amongst the participants, being able to connect with their industry peers and share their stories.

At this point I would like to thank VMIA and the facilitator for being proactive in holding this event, as through facilitating the connection between these various organisations, it will help support the sharing of knowledge that benefits everyone.

[1] In some instances up to 80% of an ‘intensive case managements’ case workers time could be spent on admin tasks.

[2] The figure that was discussed was around 40%.